FAQ
Frequently asked questions about General Questions
- Are your products manufactured in the US?
- Does Tilta have any other physical locations aside from the Shenzhen headquarters and Burbank location?
- Where are your US headquarters located?
- If I want to try a certain product out before buying, can I come in to try it out?
- What are your Burbank store hours?
- Do you do in-store purchases at your Burbank location?
- Do you ship products from your Burbank location?
- How long does shipping take?
- When will my pre-order ship?
- What is the warranty for your products?
- How long does FedEx Ground take to get to me?
- What is your return policy?
- Does Tilta.com offer free shipping?
- How does flat rate shipping work?
- Does Tilta.com ship internationally?
- Am I responsible for customs fees, duties, or other fees?
- When will I receive my tracking number for my order?
- How do I learn more about my using my Tilta product?
- Can I return an open box or special deals item?
- What is an open box item?
- What is the Signature Confirmation Fee?
- How do backorders work?
- Does Tilta ship to P.O. boxes?
- What regions does Tilta.com ship to?
- What currencies do you support on your website?
- Does the Tilta website offer local pickup?
- Does Tilta have a rewards program?
- My tracking number doesn't work, how can I fix it?
- How long does it take for rewards points to show up on my account?